Catastrophic Water Leak Credit Request Form

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Please correct the field(s) marked in red below:

In the event of a possible catastrophic water leak by a residential water customer, the City may allow a credit to the customer’s water bill under the following circumstances. ALL circumstances must apply.
Please check that all of the following conditions apply:
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Please check that all of the following conditions apply:
Upon receipt of all required documentation, request will be reviewed by city staff, which may include analysis of daily water use. Upon approval, the average of the previous twelve months of usage will be used as a base for crediting 100% of the excess usage billed. Residential customers are eligible for only one credit per account location.
Leak Information (*Required)
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Leak Information (*Required)
Acknowledgement
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Acknowledgement
Questions? Problems? Contact Utility Billing: utilitybilling@pflugervilletx.gov; 100 E. Main St., Ste. 100 Pflugerville, TX 78660; Phone: (512) 990-6100.
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