Service & Applications

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cityhallweb_smlNeed to set up new service?

The Utility Billing Department establishes and maintains utility accounts for the following services.  Accounts cannot be established by phone..  An application for service must be submitted. 
  • Water
  • Wastewater
  • Solid Waste and Recycling Collection

The City of Pflugerville is pleased to comply with the Federal Trade Commission (FTC) Red Flag Rule legislation regarding the security of its utility accounts and the protection of its customers' personal information against potential theft or fraud.  To safeguard your customer account, please be prepared to:

  • Provide your personal identifying information before receiving, transferring or terminating service;
  • Verify or confirm your personal identifying information before making any account changes. 

Water, wastewater and solid waste rates.

Instructions for Setting up New Service

Refer to the Subdivision Listing to determine:

  • Services offered in your subdivision
  • Trash and Recycling collection days
  • Required deposit for the service address.

Trash and recycle carts are typically left at the property; however, if there are no carts, you can order them on the application. Please allow 7 business days for delivery. Please do not order carts if they are already at the property. 

Initial Service Activation Steps:

An application must be submitted.  Accounts cannot be established by phone.  If you have any questions, please contact a customer service representative at 512-990-6100 or email

With Auto Draft (Deposit Waived)

Deposits are waived with enrollment in Automatic Draft. Draft must remain in effect for a minimum of one full year unless the account is closed prior to one year. Failure to remain on the draft program for one full year will result in a deposit charge to the account. A $25 non-refundable connection fee will apply for water customers and will appear on first bill.

The Automatic Draft Application must be completely filled out, initialed, signed and submitted with a copy of a valid identification using one of the following methods. (Application MUST be initialed and signed!)


Automatic Draft Application Online Form

In Person:
City of Pflugerville,
100 E Main St, Suite 100,
Pflugerville, TX 78660

By Mail:
City of Pflugerville
P.O. Box 589
Pflugerville, TX 78691

By Fax:

By Email:

Without Auto Draft (Deposit Required)

Initial service activation requires a deposit, a completed deposit application and valid identification.

There are two ways to submit your deposit application, utility deposit and valid identification: (Application MUST be initialed and signed!)

In Person:
Submit initialed and signed deposit application, utility deposit and valid identification to:

City Hall
Utility Billing Department
100 E. Main St., Ste. 100
Pflugerville, TX 78660

Monday - Friday, 8 a.m. - 5 p.m.,
Cash, Check, Money Order, Visa & MC
are accepted for payment.

By Mail:
Submit initialed and signed deposit application, copy of valid identification and a check or money order for the deposit amount (accounts will not be activated without the deposit) to:

City of Pflugerville
P.O. Box 589
Pflugerville, TX 78691-0589

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