Water charges are calculated by the numerical reading on the water meter. Meters are read and bills are mailed monthly. Customers have 15 days to pay their utility bill. Responsibility for timely payment of the account, regardless of whether the bill is received or not, lies with the customer. Bills not paid by the due date incur a penalty of 10% added to the total of the current bill.
Wastewater Rates and Winter Averaging
For residential customers on the City’s retail water and wastewater service, the City bases monthly wastewater charges on the average water consumption for November, December, January and February. The three lowest consumptions are averaged. This average is used to calculate your wastewater charge for the entire year. An account must be active the entire four months to establish an average. All new accounts will be charged the city wide average until the account has established its own winter average.
If you have a water leak during this time period, making your water consumption noticeably higher than usual, a written request for an appeal and adjustment consideration must be submitted to the Utility Billing Department no later than May 1st.
PO Box 589,
Pflugerville, TX 78691
Please include copies of plumbing bills or receipts from the purchase of plumbing supplies. Upon consideration, your wastewater average may be adjusted appropriately.
For commercial wastewater customers, charges are based on actual monthly water consumption.
Solid Waste (Trash)
For residential customers, solid waste (trash) rates include service for trash and recycling pickup. Trash pickup occurs once each week and recycling is picked up on the same day as trash every other week. The solid waste and recycling also allows bulk curbside pickup with a six item limit.
For more information, please email email@example.com or call 512-990-6100.