Service & Applications

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cityhallweb_smlWe are here to help you!

The Utility Billing Department is ready to help new residents sign up for the following utility services offered by the city.
  • Water
  • Wastewater
  • Solid Waste and Recycling Collection

Instructions for Setting up New Service

Refer to the Subdivision Listing to determine:

  • Services offered in your subdivision
  • Trash and Recycling collection days
  • Required deposit for the service address.

Trash and recycle carts are typically left at the property; however, if there are no carts, you can order them on the application. Please allow 7 business days for delivery. Please do not order carts if they are already at the property. 

Initial Service Activation Steps:

You may also contact a customer service representative at 512-990-6100 or email utilitybilling@pflugervilletx.gov if you have additional questions or need further assistance.


With Auto Draft (Deposit Waived)

Deposits are waived with enrollment in Automatic Draft. Draft must remain in effect for a minimum of one full year unless the account is closed prior to one year. Failure to remain on the draft program for one full year will result in a deposit charge to the account. A $25 non-refundable connection fee will apply for water customers and will appear on first bill.

The Automatic Draft Application must be completely filled out, initialed, signed and submitted with a copy of a valid identification using one of the following methods. (Application MUST be initialed and signed!)

Online

Automatic Draft Application Online Form

In Person:
City of Pflugerville,
100 E Main St, Suite 100,
Pflugerville, TX 78660

By Mail:
City of Pflugerville
P.O. Box 589
Pflugerville, TX 78691

By Fax:
512-251-5768

By Email:
utilitybilling@pflugervilletx.gov


Without Auto Draft (Deposit Required)

Initial service activation requires a deposit, a completed deposit application and valid identification.

There are two ways to submit your deposit application, utility deposit and valid identification: (Application MUST be initialed and signed!)

In Person:
Submit initialed and signed deposit application, utility deposit and valid identification to:

City Hall
Utility Billing Department
100 E. Main St., Ste. 100
Pflugerville, TX 78660

Monday - Friday, 8 a.m. - 5 p.m.,
Cash, Check, Money Order, Visa & MC
are accepted for payment.

By Mail:
Submit initialed and signed deposit application, copy of valid identification and a check or money order for the deposit amount (accounts will not be activated without the deposit) to:

City of Pflugerville
P.O. Box 589
Pflugerville, TX 78691-0589

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